Romibet Casino
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Rather Than Guess, Ask Romibet Casino Support

Reach live chat, e-mail or phone any hour, any day, since Romibet Casino support runs 24 hours a day, 7 days a week.

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Rated by 27,609 verified players 4.4 / 5 · 27,609
Three Routes

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Quick questions, answered in about five minutes

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A Human Voice, Fast

Talk it through on the phone in minutes

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Local Details

Check The Australian Numbers Before You Call

Everything below settles how Australian players reach us and who watches over the site.

Australian Phone
+61 2 2616 1931
Support Time Zone
AEST
Languages
English, German, French, Spanish
Supervisory Authority
Kahnawake Gaming Commission
Gambling Help
Gambling Help Online, Lifeline Australia, Gamblers Anonymous Australia
Support E-mail
Quick Prep
1

Registered email address and account number

2

Screenshot of the error or the disputed bet

3

Deposit or withdrawal reference and payment method

4

Photo ID, proof of address, payment confirmation

5

Short account of what happened and when

Straight To The Right Desk

Which Address Should You Use?

One address per job keeps questions moving, the same way the rest of Romibet Casino runs.

General Support, anything else
Verification, documents and ID
Payments, deposits and withdrawals
Complaints, escalate a decision
Privacy, personal data requests
Business, partnerships and media
Three Steps

Skip The Hold Music, Start A Chat

Live chat is the quickest answer at any hour, with a typical reply inside five minutes.

Enter the Hub
Checking The Operator

Check Who Operates Your Account

The company, its registration and its Kahnawake licence sit in the open here, because players should know who holds their money.

Legal Name
Romibet Casino Inc.
Company Number
638152
Registered Address
Old Malone Highway, Kahnawake
Regulator
Kahnawake Gaming Commission
License Number
KGC-1977
Support E-mail
Five Answers

Romibet Casino, Asked And Answered

Independently Audited Licensed Operator 8-Minute Withdrawals
01Why does a casino's licence matter to me?+
Romibet Casino Inc. holds licence KGC-1977 from the Kahnawake Gaming Commission, and the operator trades under company number 638152 from Old Malone Highway in Kahnawake. That licence is why payouts follow published rules rather than house discretion. Australian players aged 18 or over are welcome.
02Can I withdraw before my account is verified?+
Allow up to 44 hours once proof of identity, proof of address and payment method confirmation reach the verification team. Straightforward files usually clear well inside that window. Waiting means you cannot withdraw yet, so send everything in one go.
03Do I need to wait until Monday to ask?+
Support runs 24 hours a day, 7 days a week, measured on AEST, so late Friday nights and public holidays are covered. Chat and phone replies typically land within five minutes, and e-mail within twenty-four hours. Someone will still pick up at 3am.
04Where do I stand on my personal data with you?+
Privacy requests go to [email protected], covering both a copy of your data and its deletion. Expect a reply confirming what was sent or removed, kept in line with licence obligations. Keep the message to your registered address for a clean record.
05What happens when I shut my account down?+
Ask support to close your account and you will get written confirmation, with one account per player as the standing rule. Withdraw any balance first, because closure is not instant when checks are unfinished. Deposit limits and cooling-off periods stay available if you want a softer stop.
Late-Night Questions

Waiting For A Reply

Quick answers end the worry that support has gone quiet while a withdrawal sits pending.

Chat Hours
24 hours a day, 7 days a week
Chat First Reply
5 minutes
E-mail Address
E-mail Reply
24 hours
Phone Number
+61 2 2616 1931
Phone Waiting Time
5 minutes
Time Zone
AEST
Unhappy Ending
1

Complaint Logged By E-mail

Begin with your support conversation and ask for the complaint to be logged. Written details go to [email protected], where the case is reviewed by someone with the full history in front of them.

2

Reference Number Kept On File

Expect a reference number once the case is open, and keep it together with your screenshots. Most complaints reach a decision by e-mail clearly before thirty days pass, and the reply explains what was decided and why.

3

Taking It To The Regulator

Where the outcome still leaves you dissatisfied, take the reference to the Kahnawake Gaming Commission, the regulator that issued licence KGC-1977. Australian players can also speak to Gambling Help Online, Lifeline Australia or Gamblers Anonymous Australia.